TextLLM LLC Privacy Policy
Last Updated: September 27, 2024
Welcome
TextLLM cares about your privacy and the information that you share with us, and we want you to understand how we are using and protecting the information that we collect about you. TextLLM is respectful of data privacy and has adopted best practices in compliance with applicable privacy law and regulations in the jurisdictions where we operate.
Use of this website
This privacy policy describes the information we collect from you and how it may be stored and processed.
The TextLLM website, associated content and services, and chatbots are not intended for individuals under the age of 13 years old. TextLLM does not knowingly collect or store personal data provided by anyone under 13 years of age.
What information we collect
When you visit the TextLLM website, we may collect and store certain information automatically using cookies and similar technologies, including IP addresses, the region or general location of a computer or device accessing the internet, browser type, operating system, page view history, and other usage information.
We may combine this information with data that we get from third party sources. The personal data that we refer to in this document is the information you provide, as well as data that we obtain from third party sources, both of which we may combine as one user record.
How we collect it
We may collect your personal data when you interact with the website, provide any information, register to receive any of the content, services or information offered by TextLLM, or when you send messages to our bots.
What happens if you don't provide personal data?
In order for us to provide services, we need some of your personal data. Therefore, if you do not provide personal data, we cannot deliver services to you.
Security of your personal data
TextLLM maintains safeguards which include technical and organizational security measures to protect your personal data from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration, and destruction, and we require that the third parties we contract with to support our operations employ reasonable security measures as well.
We update and test our security measures on a regular basis and restrict access to your personal data to only those who need to know in order to provide TextLLM's products, content or services to you.
Storage of your personal data
We may store your personal data using TextLLM's own secure on-site servers or other internally hosted technology. Your personal data may also be stored by third parties, via cloud services or other technology, to whom TextLLM has contracted with, to support TextLLM's business operations.
These third parties do not use or have access to your personal data other than for cloud storage and retrieval, and TextLLM requires such parties to employ at least the same level of security that we use to protect your personal data.
What we do with the personal data we collect
We use the personal data that we collect to communicate with you, deliver services you request, and improve our service. Except as necessary to provide the service and comply with law, we do not disclose the contents of messages you send to chatbots to third parties.
We may use your personal data to send you important notices, such as communications about TextLLM’s products and services and changes to TextLLM's terms, conditions, policies, and/or other internal purposes.
We may use your personal data for auditing, data analysis, and research to improve TextLLM's products, content and services.
We may also share your personal data with third parties we have contracted with to support TextLLM's business operations including delivery, fulfillment, payment processing, email deployment, suppression list management and data processing.
As required by law
Your personal data may be shared when authorized by law or necessary to comply with a valid legal process.
In the event of new ownership
If part or all the ownership of TextLLM or any of its products or services are sold or transferred, your personal data will be transferred to the new owner.
How long we keep your personal data
We retain your personal data for the duration of your business relationship with us, and we hold your information only as long as necessary for each purpose we use it, unless we have obtained your consent to use for another or similar purpose.
Your rights and preferences
If you inform us that you want TextLLM to provide the categories and specific pieces of personal data TextLLM collects, your personal data erased (if you are an EU resident) or deleted (if you are a California consumer), that you do not want your personal data sold (if you are a California consumer), that you no longer wish for us to communicate with you for marketing purposes, or to otherwise restrict TextLLM's processing of your personal data, we may retain some basic information in order to avoid sending you unwanted materials in the future, and to keep a record of your request and our response.
Confirming your personal data
This section shall apply to any personal data collected by TextLLM from California consumers.
To confirm that TextLLM is processing your personal data, or to access, update or correct the personal data TextLLM holds about you, or to obtain a copy to reuse for your own purposes, please send an email to: privacy@textllm.com (or the mailing address below).
The categories of personal data TextLLM has collected about consumers, the categories of sources from which personal data is collected, the business or commercial purpose for collecting or selling (if applicable) personal data, the categories of third parties with whom TextLLM shares personal data, and the specific pieces of personal data TextLLM has collected about consumers can generally be found in this privacy policy.
If, however, you require additional information and/or to otherwise exercise your rights under the CCPA to request the categories and specific pieces of personal data TextLLM collects, please send an email to: privacy@textllm.com (or the mailing address below) and please put CCPA Request in the subject line.
Erasing or deleting your personal data
This section shall apply to any personal data collected by TextLLM from EU consumers.
If you want your personal data erased and you are an EU resident, please send an email to: privacy@textllm.com (or the mailing address below) and please put GDPR Request in the subject line.
This section shall apply to any personal data collected by TextLLM from California consumers.
If you are a California consumer, and you want your personal data deleted, please send an email to: privacy@textllm.com (or the mailing address below) and please put CCPA Request in the subject line.
To opt-out of marketing communications
If you want TextLLM to stop communicating with you for marketing purposes, please e-mail privacy@textllm.com (or send to mailing address below) with the subject line “Opt-Out.”
To restrict processing of your personal data
If you want to otherwise restrict TextLLM's processing of your personal data, please send an email to: privacy@textllm.com (or the mailing address below).
Opt-out of the sale of your personal data
California consumers can exercise their rights to opt out of the selling of their personal data (as applicable) under the CCPA, as described in Your California Privacy Rights below.
Your California Privacy Rights
Throughout this privacy policy, we have explained how your unique rights as a California consumer apply. For a complete statement of these rights under the California Consumer Privacy Act (CCPA), including the right to opt out of the selling of your personal data and how you can exercise them please visit www.oag.ca.gov/privacy/ccpa.
How can we help? Getting in touch:
Questions, concerns or complaints:
If you have any questions, concerns or complaints about TextLLM's personal data practices or this privacy policy, we encourage you to get in touch with our team.
If you believe you have suffered harm due to a breach of your rights by TextLLM under this privacy policy and TextLLM has not handled your complaint in a reasonably sufficient manner, any EU resident may also file a complaint with the applicable supervisory authority.
The contact information for TextLLM's Data Protection Officer is: privacy@textllm.com
Mailing address
Should you choose to notify us of any of the above preferences by postal service, here is our address:
TextLLM LLC
2355 State St, Ste 101
Salem, OR 97301
U.S.A.
Updated September 27, 2024